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I, Ivan Ivanov , announce the fact of a crying shame and a cynicalattitude to me by a senior administrator on duty store number '39Primerovska Alexandrova AA and ask to take appropriate measures toprevent similar situations in the future . August 10 I bought a cake mix chicken production ALC " Hen " prepackaged staff on duty store number '39 Primerovska . The specified date of packing: August 10. However,on opening the package revealed that cake mix is not suitable forconsumption because of it smelled of rot and was a characteristic browncolor with peeling inside a piece of meat. On my demands refund for the defective product , a senior administrator Aleksandrov AA cynicallybegan to attract the attention of others buyers to my flaws , I refusedto compensate for that amount , thus violating not only claims 1 and 6of Article 12 of the Law on the protection of consumers, but also thebasic ethical and moral standards . This attitude discredits the shop manual in the eyes of buyers and unacceptable. Please take against AA Aleksandrova appropriate measures to avoid such situations and continue to inform me of the decision via telephone .0995674314